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FAQs for Home Depot

Was my order placed successfully?

You ought to have seen an Order Confirmation page after placing your order. The order was successfully submitted if you viewed that page. The email confirmations you will receive are the next way to know your order was successful if you did not see or do not recall seeing that page.

When will my order arrive?

The product details page for each item has an estimated delivery date. Visit The Home Depot's order status website to check the status of your transaction online. In the fields provided, type your order confirmation number and email address. Additionally, once your item ships, you can monitor it by clicking on the tracking link in the Shipping Confirmation email.

Can you measure my home for installation services?

Visit our Home Services page to set up an installation or to get an estimate. When you get at that page, choose the installation or service you require, and you will be directed to the page appropriate for that service. There are links to schedule installations or measurements, as appropriate, at the top of each of our service pages.

How to track my order?

You can track your order through your order numbmer:

What if my order is damaged or missing parts

Within 30 days of delivery, call Customer Support at 1-800-430-3376 if an order is damaged, missing parts, or needs to be completed.

Merchandise is Non-Returnable/Non-Refundable

  • Gift Cards and Store Credits 

  • Whole House and Stationary Generators 

  • Utility Trailers 

  • Cut Flowers and Floral Arrangements

  • Labor, Delivery, and/or Installation Services 

  • Product Samples  (e.g. Paint, Flooring, Fabric, and Wallpaper)

  • Custom Products, including:

Blinds: Unless they are marked as "Guaranteed to Fit," custom blinds cannot be exchanged but can be returned. Only four blinds are permitted per home. The exchanged item and color must match. If there is a price difference between the old and new blinds, additional fees can be necessary. Within 15 days of receiving the package, an exchange must be made. To get a replacement if you received the wrong item, call 1-800-921-2119.

Home Depot Design Center: Items specially ordered and made to a customer's specifications or measurements.