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FAQs for Costco

How can i check balance of my costco shop card?

You can buy the costco shop card, Starting at $25, available up to $2,000. If you alrealdy have a shop card, you can check the balance online.

What is Costco's return policy?

Risk-Free 100% Satisfaction Guarantee. On Membership: We will cancel and refund your membership fee at any time if you are dissatisfied.

Why can't I select my usual delivery date?

There are a few reasons a delivery date would be unavailable for selection. Check out this information to learn more.

How do I get refunded for my tax on an order?

Our ability to provide you a refund of the tax you paid on your purchase will be based on the resale/tax exemption laws for the delivery address. If your purchase does not meet that state's guidelines, Costco will not be able to refund the tax. Your account can also be enabled for resale/tax exempt purchases at the time of check out.

What payment methods are accepted at Costco?

All Visa Cards The Costco Anywhere Visa® Card by Citi MasterCard Discover Cards (Including JCB and Diners Club) Most PIN-based Debit/ATM Cards Costco Shop Cards* Visa