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FAQs for Bath & Body Works

What if my Item arrives Damaged?

We're sorry to hear your item arrived damaged. Please contact us so we can make it right. WE'RE HERE TO HELP! Chat now or call us at 1-877-832-9272 (6a-2a EST).

What if my package is Late or Lost?

We just want you to love it! Return anything, anytime for any reason. 100% Guaranteed. If at any time you're not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works or White Barn Stores in the US for a full refund, subject to the terms of our Return Policy. For instructions on how to make a return, view our Online Purchase Return FAQ or our Store Purchase Return FAQ.

How do I unsubscribe from your mailing list?

We're sorry to see you go! To unsubscribe from our mailing list, simply use our Mailing Address Update email form. Be sure to choose the list you would like to update and then "Delete" as your Request Type. You must provide all relevant information for the request to be processed correctly.

The information you provide will be removed from our customer list immediately and take full effect in 60-90 days, as these are pre-printed. In the meantime, please do not use any coupons you may receive in the mail, as doing so will prevent these changes from taking effect. We apologize for any inconvenience caused by these mailings.