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FAQs for Amazon

Where's my items

Track your order You can find tracking info in the order details. If an order includes multiple profucts, each profuct may have separate delivery dates and tracking information.

  • Find a Missing Item from Your Package

  • Find a Missing Package That Shows As Delivered

  • Undeliverable Packages 

Replace a Damaged, Defective or Broken Stuff

If you received a damaged, defective, or incorrect stuff, you can request a replacement for eligible stuff.

Cancel Stuff and Orders

You can cancel physical stuff or orders that haven't entered the shipping process yet. 

Delivery Guarantees

We offer guaranteed delivery at specific delivery rates and selected items. When an order is guaranteed delivery, we will include the relevant delivery date and fee on the checkout page.

Check the Status of Your Refund

You can check the status of your refund in your order.


You can also check the status of your refund by going to your order and selecting View Order Details next to the relevant order. The refund status is displayed at the bottom of the order summary.